Privacy Policy

Information we collect

• Account details you provide, such as name, email, password (stored as a hash), and language preferences.
• Profile and listing content you publish, including services, pricing, availability, coverage areas, and uploaded media.
• Identity or compliance documents you submit for verification and related confirmation checks.
• Usage, device, and approximate location signals derived from analytics, error logs, and search requests.
• Payment identifiers from our processor; full card data stays with the payment provider and is not stored by us.

How we use information

• Operate the marketplace, show relevant towing providers or services, and complete requested actions.
• Maintain safety, prevent abuse, and investigate fraud or misuse.
• Improve product performance through diagnostics, testing, and analytics.
• Send service messages about account activity, security, and feature updates.
• Meet legal, regulatory, and record-keeping obligations.

When we share it

• Service providers that host data, process payments, deliver email, maps, analytics, or customer support.
• Public audiences when you publish a towing provider profile or service listing.
• Authorities when required by law, court order, or to protect rights and safety.
• Successors in a merger, acquisition, or transfer of platform assets.

Retention and deletion

We keep account and listing data while your account is active. Logs and analytics are kept for limited periods. You may request deletion; some records may be retained for fraud prevention, audits, or legal requirements.

Your rights and controls

• Update or correct profile details in your settings.
• Request a copy or deletion of personal data by emailing support.
• Manage marketing emails via unsubscribe links.
• Control cookies through your browser or the cookie preferences page.

If you submit documents for identity checks, removing them may limit verification status.